The Florida Department of Children and Families uses the My Access website for the distribution of SNAP benefits and EBT card management. The Automated Community Connection to Economic Self Sufficiency (ACCESS) website provides Florida residents with the ability to determine program eligibility and apply for SNAP benefits online, as well as allowing existing recipients of benefits to manage their SNAP/EBT account online.
The Access Florida system allows customers to connect with their public assistance and SNAP information 24/7. The Economic Self-Sufficency Program helps to promote strong and economically self-sufficent communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
If you’ve already been approved for SNAP benefits in Florida, you can access your card balance, transaction history, benefit distribution schedule, and more from your My Access Florida account. In order to obtain this information you must first sign up for an account on the My Access website. If you already have a My Access account, you can proceed by entering in your User ID and Password to log into your account.
If you have forgotten your My Access User ID or Password, then you can click the appropriate link below the Returning Users login section to obtain your User ID or reset your Password. Follow the stated instructions under each link to obtain this information.
My Access Florida Phone Number
If you would like to contact the My Access Florida customer service call center, you may do so by calling 1-866-762-2237. Agents are available to answer calls Monday through Friday from 8am-5pm. You may also call Florida Relay 711 or TTY 1-800-955-8771.
If you would like to send mail to the Florida Access Mail Center, their address is as follows:
P.O. Box 1770
Ocala, FL 34478-1770
If you would like us to provide you with more information regarding your My Access Florida account, please let us know in the comments section below!